FAQs

Our Process

What is the process for getting a compounded medication?        →

Click here to see our process and what to expect once your Rx is submitted

How long does it take to prepare a compounded medication?        →

Due to increased demand, our processing times are impacted. A member of our pharmacy team will reach out to you via text message up to one week from when we receive the prescription from your provider.

Our turnaround time is constantly changing due to demand, staffing needs, workflow, and holidays. The initial text message you receive will include our most up to date turnaround time.

Rush Option: The option to rush your prescription to be received within 3-5 business days is available for an additional $50. This option will be provided for you with the initial intake text message.

Can I track the status of my compounded medication?        →

Yes! Once your order is placed we will keep you updated on the status of your compounded medication via text. You can also login to the patient portal for updates.

Do you accept insurance for compounded medications?        →

While most insurance plans do not cover compounded medications, we aim to provide affordable options for our patients.

What should I do if I have questions about my compounded medication?        →

If you have any questions or concerns about your compounded medication, please don't hesitate to reach out to our pharmacy team. We are here to provide guidance and support regard your medication and its use. Contact Us!

Compounding

What is compounding?        →

Compounding is the process of creating customized medications tailored to the specific needs of individual patients. This can include altering dosages, changing the form of medication (e.g. from a pill to a liquid), or eliminating allergens and additives.

What is the difference between sterile and non-sterile compounding?        →

Sterile compounding is done in a completely clean environment, while non-sterile compounding is done in a clean environment that may not be free of microorganisms. Sterile compounding is used for medications that are typically administered intravenously or directly into the eyes, while non-sterile compounding is used for more common medications that are taken orally or applied topically.

Why would a patient need a compounded medication?        →

Patients may need compounded medication for various reasons, including allergies to certain ingredients in commercial medications, difficulty swallowing pills, or the need for a specific dosage that is not commercially available. Compounding allows for personalized treatment options.

Are compounded medications safe?        →

Yes, compounded medications are safe when prepared by licensed and trained pharmacy staff in accordance with strict regulatory guidelines. At Stonegate Pharmacy, we adhere to the highest standards of quality and safety in our compounding processes.

What types of medications can be compounded?        →

We can compound a wide range of medications, including creams, ointments, capsules, liquids, and sterile injectables. If you have a specific need, please contact us to discuss how we can assist you.

GLP-1s

What is a GLP-1?        →

Glucagon-like Peptide 1 is an agonist that has been used in helping patients with type 2 diabetes control their blood sugar for many years. The FDA recently added an additional indication to the drug, allowing it to help patients battling chronic weight management.

At Stonegate Pharmacy, we compound GLP-1s as a subcutaneous injectable and as a sublingual rapid dissolving tablet.

What is the dosage?        →

Both dosage forms are dosed once weekly. This means that you will only be administering the medication one day a week. It does not matter what time of day you administer the medication and you can take it with or without food.

If you are taking a GLP-1 for the first time, you will be instructed to begin with a titration as directed by your provider. This means that you will start with a small dose and gradually increase. Since the injection supplies that we supply are measured in units, please pay close attention to how many units you are supposed to inject each week. For many of you, this titration will last 90 days and your dose will slowly increase every 4 weeks. Please keep in mind that the amount of drug that you draw up in the syringe will appear very small when you are first starting. Titrating this medication helps to reduce gastrointestinal side effects mentioned in the side effects section of the above tutorial video. Do not use higher doses than outlined on your prescription label. This prescription label with your specific instructions from your physician are located on the brown bag containing the vial of medication.

How do you administer the injectable?        →

If you are taking the subcutaneous injection, we will provide the injection supplies you will need for each fill. Because the medication is dispensed in a sterile vial, you will need to draw up the medication from the vial with the injection supplies we give you for each weekly injection.

***Please note: We do NOT provide pre-filled syringes.***

We recommend injecting your weekly dose into your abdomen, at least one inch away from your naval. Rotate injection sites each week. The injection supplies that we will provide are 31G 5/16” long insulin syringes that are measured in units. You will notice that the instructions for the medication will provide specific instructions on how many units you are to inject each week. These instructions are located on the label that is affixed to the brown bag holding the medication vial.

Each insulin syringe is safe to use for one injection. Do not use the same syringe for multiple injections. Dispose of your used syringe into a stiff/hard plastic resealable container, such as a detergent container.

A detailed visual aid on how to draw up the medication from the vial and how to inject a subcutaneous injection is provided to you in your patient information guide upon your first fill.

What are the side effects?        →

The most common side effects include gastrointestinal related symptoms such as abdominal pain, constipation, diarrhea, nausea, and vomiting. These side effects may be more common after initiation (especially if using a higher dose than prescribed) and during dose escalation.

Extreme sensitivity reactions such as rash, trouble breathing, swelling of the mouth, face, or throat should be reported to your pharmacist and physician. Low blood sugar can occur and is marked by signs of dizziness, headache, feeling sleepy or weak, shaking, fast heartbeat, confusion, hunger, change in eyesight, or sweating. Discontinue use of the medication should these reactions occur.

Drug interactions, contraindications and more side effects are listed on our complimentary patient information guide that we provide to you when we first dispense your medication.

How do you store GLP-1s?        →

Both the injectable and the sublingual rapid dissolving tablet dosage forms will need to be kept in the fridge. If you have opted to get your medication delivered, we will be sending it to you in an insulated package along with several ice packs. You are not required to sign for the medication, but it is recommended that you be home to receive your medication on the day that it is to be delivered. Once you receive your medication, please place it in your refrigerator.

If you would like to get your tracking information texted to you, please text our pharmacy at 512-707-2300.

How do you obtain a refill?        →

For refills, you will receive a text message from our pharmacy informing you that you are almost due for a refill. Please respond to us via text if you are interested in having us contact your provider for more refills. It may take several business days before your provider is able to issue additional refills. Often times, your provider will request for you to make an appointment with them so that they can follow up with you prior to increasing your dose or providing more refills. Any dose increase will be discussed with your provider and will be dependent on your weight loss goals and how you are tolerating the medication.